Privacy Policy

Last updated: December 30, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with an initial capitalised letter have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to PAi Industries Australia Pty Ltd, Mountain Creek, Queensland, Australia 4557.
  • Cookies are small files placed on Your device by a website, containing details of Your browsing activity on that website.
  • Country refers to Australia.
  • Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
  • Personal Information has the meaning given in the Privacy Act 1988 (Cth) and means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals engaged to facilitate or support the Service.
  • Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
  • Website refers to Paddling Alliance Industries Australia, accessible from https://www.paisupply.au.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. We are committed to complying with the APPs in all of our collection, storage, use, and disclosure of Personal Information.

If You have a complaint about how We have handled Your Personal Information, You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

3. Types of Information Collected

Personal Information

While using Our Service, We may ask You to provide certain Personal Information, which may include:

  • First name and last name
  • Email address
  • Phone number
  • Billing and shipping address (including suburb, state, and postcode)
  • Usage Data

We collect Personal Information only by lawful and fair means, and not in an unreasonably intrusive way. Where reasonable and practicable, We will collect Personal Information directly from You.

Usage Data

Usage Data is collected automatically when You use the Service. It may include information such as Your device’s IP address, browser type and version, the pages You visit on our Service, the time and date of Your visit, time spent on pages, and other diagnostic data.

When You access the Service via a mobile device, We may also collect information such as the type of device, unique device identifiers, mobile operating system, and mobile browser type.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. The technologies We use may include:

  • Browser Cookies. A small file placed on Your device. You can instruct Your browser to refuse all Cookies or to notify You when a Cookie is being sent. However, if You do not accept Cookies, some parts of our Service may not function correctly.
  • Web Beacons. Small electronic files used in certain pages of our Service and emails that allow Us to count users who have visited those pages or opened an email, and to gather related website statistics.

We use the following categories of Cookies:

  • Necessary / Essential Cookies (Session Cookies, administered by Us) — essential to provide You with services through the Website and to authenticate users and prevent fraudulent account use.
  • Cookie Acceptance Cookies (Persistent Cookies, administered by Us) — to record whether You have accepted the use of cookies on the Website.
  • Functionality Cookies (Persistent Cookies, administered by Us) — to remember choices You make, such as login details or language preferences, providing a more personalised experience.
  • Tracking and Performance Cookies (Persistent Cookies, administered by Third Parties) — to track website traffic and how users interact with the Website. Information gathered may be linked to a pseudonymous identifier associated with Your device.

4. How We Use Your Personal Information

The Company may use Personal Information for the following purposes:

  • To provide and maintain our Service, including monitoring usage.
  • To manage Your Account and provide access to registered user features.
  • To process and fulfil Orders, including payment processing and delivery.
  • To contact You regarding Your orders, account, or updates to the Service via email, phone, or SMS.
  • To send marketing communications, such as newsletters or promotions, where You have consented to receive them in accordance with the Spam Act 2003 (Cth). You may withdraw consent and opt out at any time.
  • To manage Your requests and respond to enquiries.
  • For business administration, including data analysis, identifying usage trends, and improving our Service.
  • For business transfers, in the event of a merger, acquisition, or sale of assets, where Your Personal Information may be among the assets transferred. We will notify You in advance if this occurs.
  • To comply with legal obligations under Australian law.

5. Sharing Your Personal Information

We do not sell Your Personal Information. We may share Your Personal Information in the following circumstances:

  • With Service Providers — to assist Us in operating our Service, processing payments, and analysing usage. These providers are required to handle Your data securely and only for the purposes We specify.
  • With payment processors — to complete transactions. We do not store Your payment card details. Payment information is handled directly by our payment processor(s) in accordance with PCI-DSS standards.
  • With Affiliates — who are required to comply with this Privacy Policy.
  • With business partners — to offer You certain products, services, or promotions.
  • In a business transfer — in connection with a merger, acquisition, or sale of Company assets.
  • With Your consent — for any other purpose where You have given Us permission.
  • When required by law — including in response to valid requests from public authorities such as a court or government agency, or as otherwise required under Australian law.

6. Analytics

We use Google Analytics to monitor and analyse traffic and usage of our Service. Google Analytics collects data such as how often users visit the Service, which pages they visit, and what other sites they used prior to visiting. We use this information to improve our Service.

Google’s use of data collected through Google Analytics is governed by Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Payments

We use third-party payment processors to handle payments made through the Service. We do not store or collect Your payment card details — this information is provided directly to our payment processor(s).

Our payment processor(s) adhere to PCI-DSS standards as managed by the PCI Security Standards Council.

8. Retention of Your Personal Information

We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations under Australian law — including record-keeping obligations under the Corporations Act 2001 (Cth) and tax laws — resolve disputes, and enforce our agreements.

Usage Data is generally retained for a shorter period, unless it is needed to improve the security or functionality of Our Service, or We are legally required to retain it for longer.

If You close Your account or request deletion of Your data, We will delete or de-identify Your Personal Information unless We are required to retain it by law.

9. Transfer of Your Personal Information Overseas

Your Personal Information may be transferred to and stored on servers located outside Australia, including where our Service Providers operate. Under Australian Privacy Principle 8, before disclosing Personal Information to an overseas recipient, We will take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.

By using our Service, You consent to Your Personal Information being transferred overseas in the circumstances described in this Policy. We will take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy.

10. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, You have the right to:

  • Access the Personal Information We hold about You. We will respond to access requests within a reasonable timeframe and at no charge, unless the request is complex or resource-intensive.
  • Correct any Personal Information We hold about You that is inaccurate, out of date, incomplete, irrelevant, or misleading.
  • Request deletion of Your Personal Information, subject to any legal obligations We may have to retain it.
  • Opt out of direct marketing at any time by using the unsubscribe link in any email We send, or by contacting Us directly.
  • Make a privacy complaint to Us in the first instance. If You are not satisfied with Our response, You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact Us using the details in Section 13 below. We will respond to Your request within 30 days in accordance with our obligations under the Privacy Act 1988 (Cth).

11. Security of Your Personal Information

We take reasonable steps to protect the Personal Information We hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with Australian Privacy Principle 11. However, no method of transmission over the internet or electronic storage is 100% secure, and We cannot guarantee absolute security.

If We become aware of a data breach that is likely to result in serious harm to You, We will notify You and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

12. Links to Other Websites

Our Service may contain links to third-party websites that are not operated by Us. We have no control over and assume no responsibility for the content or privacy practices of those sites. We strongly advise You to review the Privacy Policy of every site You visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify You of any material changes by posting the updated Policy on this page and updating the “Last updated” date. Where appropriate, We will also notify You by email or via a prominent notice on our Service prior to the change taking effect.

We encourage You to review this Privacy Policy periodically. Continued use of the Service after changes take effect constitutes Your acceptance of the updated Policy.

14. Contact Us

If You have any questions about this Privacy Policy, wish to access or correct Your Personal Information, or wish to make a privacy complaint, please contact Us:

We will acknowledge Your complaint within 5 business days and aim to resolve it within 30 days. If You are not satisfied with Our response, You may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.